Help
Returns & refunds
You can return anything within 14 days of receiving it, without giving a reason. Faulty items are covered by your statutory rights for much longer.
At a glance
| Changed your mind | Faulty, damaged or wrong item | |
|---|---|---|
| Time limit | 14 days from delivery to tell us, then 14 days to send it back | Statutory rights: UK 30 days to reject, then repair or replacement; EU/EEA 2 years legal guarantee |
| Return postage | Paid by you | Paid by us |
| What we refund | The price of the items and the standard delivery cost you paid | Price and all delivery costs, or a repair or replacement if you prefer |
| Refund time | Within 14 days of your withdrawal; we may wait until the items are back or you show proof of posting | Within 14 days of agreeing the refund |
Changed your mind: how to return
- Tell us within 14 days of delivery. The quickest way is the withdrawal form: two steps, no account needed, and you get a dated confirmation straight away. An email to support@kelvonaa.shop works too.
- We email you the return address within two business days. Please do not send parcels to our registered office.
- Send the items back within 14 days of telling us, with any tags and the paper insert. Use a tracked service and keep the proof of posting.
- We refund to your original payment method, in the currency you paid in, within 14 days of your withdrawal.
Trying things on
Try gloves on with clean hand wraps and shorts over underwear, the way you would in a shop. If an item has been used for training, washed or damaged beyond what was needed to check it, we may reduce the refund by the loss in value. Hand wraps that have been wound for a session cannot be resold, so check the print on the roll and keep the wrap clean if you are unsure.
Faulty, damaged or wrong item
Email us a photo and your order number. We cover return postage and offer a replacement or a full refund including delivery. This is in addition to your legal rights, which we do not limit:
- UK consumers (Consumer Rights Act 2015): 30 days to reject faulty goods for a full refund; after that, a repair or replacement, and if that fails, a price reduction or refund.
- EU and EEA consumers: at least 2 years of legal guarantee of conformity. In Denmark this is reklamationsret (2 years); in Sweden reklamationsrätt (3 years); in France garantie légale de conformité (2 years) and the garantie des vices cachés.
- Other countries: the rules that protect consumers where you live.
Normal wear from training, such as frayed edges on wraps or creasing on gloves, is not a fault.
Cancelling before dispatch
Email us as soon as possible. If the order has not been handed to the carrier, we cancel it and refund the full amount within 14 days, usually much sooner. If it has already left, use the withdrawal form once it arrives.